TIFF Bell Lightbox occupies an entire city block in the heart of Toronto's media and entertainment district. All spaces, including the cinemas, are wheelchair accessible to the public. Find us in Reitman Square at 350 King Street West, Toronto, Ontario, M5V 3X5 or contact us.
Please note the TIFF Bell Lightbox and call centre are currently closed as per provincial regulations. For more information about how TIFF plans to help mitigate the spread of COVID-19, please click here.
Customer Relations Call Centre:
Monday - Sunday: 10am - 7pm
TIFF Bell Lightbox box office:
Tuesday: 3pm - 10pm
Wednesday - Sunday: 10am - 10pm
TIFF strives to be accessible to all our patrons. We welcome your accessibility questions:
Below, you will find information on:
TIFF Bell Lightbox can be reached from the accessible St. Andrew subway station, and by the following streetcar lines servicing King Street West:
Nearby parking spots include:
There are bike parking spaces on the surrounding blocks.
Accessing the venue
TIFF Bell Lightbox’s main entrance is 52" wide with automatic balanced sliding doors.
TIFF Bell Lightbox’s side entrance is 40" wide with a push-button swinging door. The first floor has two push-button swinging-door washrooms with two grab bars. The doorway measures 34" wide and includes a lever handle, as well as a sensory sink that is 33" high from the ground.
The second floor has one push-button swinging-door washroom with two grab bars. The doorway measures 34" wide and includes a lever handle, as well as a sensory sink 33" that is high from the ground.
The second floor also has one push-button accessible swinging-door washroom with sufficient rotating space for a wheelchair. The doorway measures 36" wide and includes a lever handle, two grab bars, and a sensory sink that is 33" high from the ground.
The building elevators measure 41" wide, and there is a wheelchair-accessible ramp that measures 111" wide leading up to the cinemas on the second floor.
The main floor of the auditorium has two designated wheelchair locations within the auditorium. Wheelchair spaces and companion seats for support persons are indicated in the “Select your own seat” portion of the ticket-purchase path via our website.
For titles listed with described sound (DS), we offer assistive devices to transmit a specifically narrated audio track where patrons can hear audio descriptions of the image as well as the film’s audio.
Lightbox staff are trained and familiar with the available assistive devices. Equipment requests are facilitated at the box office. Please note that the equipment is subject to availability. Headphones are available, but customers are encouraged to bring their own headphones if they have them and if they are required.
Service animals are allowed on the premises.
To search for films we’re screening with closed-captioning (CC) and descriptive sound (DS), please go to tiff.net/calendar and open the filter labelled “Accessibility,” where you can select the options that suit your needs.
TIFF hosts “relaxed screenings,” which welcome members of the public with specific sensory or communication needs. At these screenings:
You can find all-gender washrooms in the theatre lobby and on each cinema floor. Visitors are encouraged to use the bathroom they are most comfortable with. Harassment of any kind, including harassment based on gender, is in violation of our Code of Conduct.
You can find the TIFF Code of Conduct here.
Accessibility is a key tenet of hospitality at TIFF.